1. Introduction

Welcome to Rock Global Logistics Limited. We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including using our website (the "Site") or engaging us for logistics and freight forwarding services.

Please read this policy carefully. By using our services or our Site, you consent to the practices described herein. If you do not agree with the terms of this policy, please do not access the Site or provide us with your personal information.

2. Information We Collect

We collect information that you provide directly to us and information that is collected automatically.

A. Information You Provide Directly:

• Client and Shipment Information: When you engage our services, we collect necessary information such as your name, company name, email address, phone number, physical address, and tax identification numbers. We also collect detailed information about your shipments, including cargo descriptions, value, origin, destination, and recipient details (consignee/notify party information).
• Financial and Payment Information: We collect billing details, payment records, and bank account or credit card information for processing payments.
• Communications: Any records and copies of your correspondence with us, including customer service inquiries, quotes, and feedback.
• Regulatory and Compliance Data: As required for customs clearance and other regulatory purposes, we may collect information such as power of attorney documents, import/export codes, and other government-issued identifiers.

B. Information Collected Automatically:

• Technical Data: When you visit our Site, we automatically collect information such as your IP address, browser type, operating system, referring URLs, and device information.
• Usage Data: We collect data about your interaction with our Site, including the pages you view, the time and duration of your visits, and other similar usage statistics.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect the information above, to remember your preferences, to understand how our Site is used, and to improve your experience. You can control the use of cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• To Provide Our Services: To perform freight forwarding, customs brokerage, supply chain management, and other logistics services you request; to track and manage shipments; and to handle billing and payments.
• To Communicate With You: To respond to your inquiries, provide customer support, send you operational updates and status alerts on your shipments, and important administrative information (e.g., security alerts, policy changes).
• For Regulatory and Compliance Purposes: To submit required documentation to customs authorities, port authorities, and other government agencies to facilitate the legal movement of goods.
• For Marketing and Advertising: Subject to your preferences and applicable law, we may send you promotional emails about our services, special offers, or industry updates.
• To Improve Our Services and Site: To analyze how our services and Site are used, perform market research, and improve functionality, content, and user experience.
• For Security and Fraud Prevention: To protect the security and integrity of our business, monitor and prevent fraud, and ensure the safety of our clients, partners, and data.

4. Legal Basis for Processing (For EEA and UK Users)

If you are located in the European Economic Area (EEA) or the UK, our legal basis for collecting and using your personal information will depend on the specific context in which we collect it. We typically rely on the following bases:

• Performance of a Contract: We need your data to fulfill our contract with you (e.g., to arrange transportation and customs clearance for your shipment).
• Legitimate Interests: We process data for our legitimate business interests, such as marketing, improving our services, and preventing fraud, provided these interests are not overridden by your rights.
• Legal Compliance: We often need to process your data to comply with legal obligations in international trade and transport (e.g., customs laws, security regulations).
• Consent: In some cases, we may ask for your explicit consent to process your data, for example, before sending you certain marketing communications.

5. How We Share Your Information

We may share your information in the following situations:

• Service Providers and Partners: We share your data with trusted third-party vendors and partners who perform services on our behalf, which is essential for providing logistics services. This includes airlines, shipping lines, trucking companies, warehouse operators, customs brokers, insurance providers, and IT service providers. These entities are contractually obligated to protect your data.
• Government Authorities: We are required to share your information with customs, port, security, and other relevant government authorities to comply with legal and regulatory requirements for the shipment of goods.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. International Data Transfers

As a global logistics company, your personal information will be transferred to and processed in countries other than your own, including countries outside the European Economic Area (EEA) and the United Kingdom. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including relying on approved data transfer mechanisms like the EU-U.S. Data Privacy Framework or Standard Contractual Clauses.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and Portability: The right to request access to and a copy of your personal data.
• Correction: The right to correct or update your personal data.
• Deletion: The right to request the deletion of your personal data.
• Restriction of Processing: The right to request that we restrict the processing of your personal data.
• Objection to Processing: The right to object to our processing of your personal data.
• Withdraw Consent: Where we rely on consent, the right to withdraw that consent at any time.
• Opt-Out of Marketing: You can opt-out of marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, and to fulfill our legal, contractual, and regulatory obligations (which often require data retention for several years for audit and customs purposes).

9. Children's Privacy

Our services and Site are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Rock Global Logistics Limited
Email: info@rockgloballogistics.com