PHARMACORP – THE TEMPERATURE-SENSITIVE LIFELINE

The Client: PharmaCorp, a mid-sized pharmaceutical company specializing in advanced biologic treatments.

The Industry: Pharmaceuticals & Healthcare

The Problem: PharmaCorp developed a groundbreaking vaccine that required an unbroken cold chain of -20°C (±2°C) from its manufacturing plant in Europe to clinical trial sites in Southeast Asia. Their previous logistics provider had experienced two critical failures: a temperature excursion during a tarmac delay that ruined a $2 million shipment, and inconsistent customs clearance documentation that delayed another shipment by 5 days, jeopardizing the trial timeline.

Rock Global Logistics' Solution:

Active, Real-Time Monitoring: Rock Global deployed its "SmartPod" active temperature-controlled containers. These units not only maintained the precise temperature but also provided real-time GPS location and temperature data via a cloud-based platform. PharmaCorp's logistics team could monitor the shipment 24/7.

Proactive Contingency Planning: Rock Global developed a "Tarmac Delay Mitigation Protocol," which included pre-arranged agreements with ground handlers at all transit hubs for immediate retrieval to refrigerated holding areas in case of unexpected delays.

Regulatory Expertise: A dedicated Rock Global specialist, well-versed in the import regulations for medical devices and clinical trial materials in Singapore, Malaysia, and Thailand, prepared and pre-cleared all documentation, ensuring a smooth customs process.

The Result:

100% Compliance: Over 18 months and 42 shipments, Rock Global maintained a 100% perfect temperature record, with zero excursions.

Zero Delays: Customs clearances were completed within hours, not days, keeping the clinical trial on schedule.

Cost Savings: By preventing even a single failed shipment, Rock Global saved PharmaCorp an estimated $4 million in potential lost product and trial delays, solidifying a long-term partnership for their future commercial distribution.